Answers to many common questions are provided below.
Don't see your question answered here? If your question or concern is not covered in this list, please contact your Instance Administrator, or supervisor, to get Instance-specific input or guidance.
How do I access the Job Connect application?
Answer:
Job Connect is a supplemental mobile application for the IMMS web-based software. Every User must install the mobile app onto an approved device and have an active User Account. All new Users must be authorized by project management and/or the Instance Administrator. To request a new User Account, you will need to:
- know the IMMS Instance you wish to access;
- know the URL for that IMMS Instance; and
- submit an online account request from that Instance URL (i.e., sign-in page).
See Accessing the Job Connect Application for more information.
Why did my User Account stop working?
Answer:
The IMMS application runs overnight scripts which routinely purge inactive User Accounts. If you have not accessed your account in thirty-five (35) days, it was likely disabled during these daily updates. If you have not accessed your account in thirty-five days, you will need to request that your account be reactivated.
Contact your Instance Administrator to have your account enabled.
Note: When your account is reactivated, you must log in to the application within twenty-four hours to complete account restoration. therwise, your account will again be disabled, and you will again have to request reactivation.
How do I find work assigned to me?
Answer:
Job Connect offers User-specific views that enable Users to quickly identify their assigned work.
- Construction Mode Users access the Your Assigned Work window by tapping the wrench icon. See the Common Features section for information and guidance on the Your Assigned Work feature.
- Maintenance Mode Users, see My Cases and My Work Tickets views to access assigned work. See Case Views and Work Ticket Views for information and guidance.
Why will my mobile data not sync?
Answer:
To ensure the integrity of data records and prevent data loss, it is essential for mobile app users to sync data routinely. Users should perform a data synchronization at the beginning and end of their work day. See the Sync Data section for more information and guidance, including common sync errors.
How do I access a project drawing using the mobile app?
Answer:
When using Construction Mode, Project drawings are the basis for UI navigation and access to System Elements and related work (e.g., Tasks). The User must download all necessary Project data and system drawings before starting work and then access the desired drawing from the Drawing Selector. For instruction and guidance on downloading Project data and drawings, see the Project Selector section. Then see Drawing Selector for guidance on browsing and selecting loaded drawings.
When using Maintenance Mode, any available drawings are accessible via the Drawings View.
How do I create a Case?
Answer:
Cases of the Problem Type are created manually to track an issue or service request. See Managing Cases for guidance on Creating a Case.
How do I update a Sytsem Element?
Answer:
System Elements may be updated to reflect a change in device details and/or to reflect a change in the System Element Status. The management of System Elements varies between Construction Mode and Maintenance Mode.
See Managing System Elements (Construction Mode) for information and guidance on updating (e.g., statusing) System Elements for construction projects.
See Managing System Elements (Maintenance Mode) for information and guidance on updating System Elements for operations and maintenance projects.
How do I track labor hours for a Case/Work Ticket?
Answer:
For many projects, tracking labor hours against a Contract or Cases is essential. The mobile application uses Activities to track labor hours. See Managing Activities for information and guidance on adding and managing Activities.
How do I report a bug in the mobile application?
Answer:
You can easily report a bug, providing both a text and visual summary, using the Technical Support tool in the Settings menu.
Why does Job Connect not access all of my photos in my camera roll?
Answer:
When first using Job Connect, Users are prompted to allow Job Connect access to photos. If this permission is not granted by the User, then the App cannot access their camera roll. In order to grant Job Connect access to their camera roll you will need to:
- navigate to your iPad settings,
- select Job Connect from the list of applications, and
- make sure that "All Photos" is the permission selected for the Photos field.
How do I contact the IMMS Helpdesk?
Answer:
If your supervisor and/or Instance Administrator are unable to answer your question or resolve your issue, you can request application support via the IMMS Helpdesk. Certain information is essential in order for the IMMS Helpdesk to provide assistance. With any IMMS Helpdesk request, be sure to include:
- Instance name
- Project name
- Specific question or nature of the issue experienced
- Screenshots or captured video that illustrate the issue, if possible
Email: IMMSHelpDesk@mcdean.com