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System O&M

The release of InfraLink v3.5.36 expands the already robust set of operations and maintenance capabilities, including SLA advancements and Job Number availability refinement. Learn more about these features, which focus on contract compliance.

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• A color-coded time bar clearly illustrates the performance time lapsed in relation to the time allowed for each Handling Metric.
  • Green - On Time
  • Yellow - At Risk
  • Red - Past Due
  • Gray - Paused
• Metric status icons visually communicate the metric status and SLA compliance.
  •  Milestone met on time
  •  Image RemovedMilestone met late
  • Image RemovedMilestone not yet met and past due
  • Image RemovedMetric counter paused 
  • The absence of an icon indicates the milestone has not been met and is not past due.
• The time consumed is displayed to the far right of each Handling Metric.
  • Hovering your mouse over this time consumed value will display a pop-up summary for that metric.
• Only applicable Handling Metrics are displayed, by default.  
  • The option to Show All Metrics is available via the section menu (vertical ellipsis)
• The Recalculate tools is available via the section menu (vertical ellipsis).
• A suspension summary, if applicable, is also displayed within the Handling Metric section. The suspension summary displays total suspension time, as well as individual suspension events.

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What You Will See in the User Interface:

• The My Work view is available from the Main Menu, under the Overview stack on the left-hand side.
• The My Work view has three tabs, all pre-sorted in ascending Due Date order and pre-filtered to include only Open work. See Tab Details below for additional information as to what each Tab displays. 
• Each Case record will consistently display the Case Category, Priority, Status, Case Number, Due Date, and Contract. Dependent on configuration, the Case record may also display the Location, Work Tickets, and User.
• Some items within the My Work view are represented by an icon, as detailed below:

           Case Contract          Case Due Date          Case Location       Location      Associated Work Ticket Count       Count      Case Assignee

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