Answers lpdAnswers to many common questions are provided below.
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Job Connect is a supplemental mobile application for the IMMS InfraLink web-based software. Every User must install the mobile app onto an approved device and have an active User Account. All new Users must be authorized by project management and/or the Instance Administrator. To request a new User Account, you will need to:
- know the IMMS InfraLink Instance you wish to access;
- know the URL for that IMMS InfraLink Instance; and
- submit an online account request from that Instance URL (i.e., sign-in page).
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Why did my User Account stop working?
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Answer:
The IMMS InfraLink application runs overnight scripts which routinely purge inactive User Accounts. If you have not accessed your account in thirty-five (35) days, it was likely disabled during these daily updates. If you have not accessed your account in thirty-five days, you will need to request that your account be reactivated.
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- Construction Mode Users access the Your Assigned Work window by tapping the wrench icon. See the Common Features section for information and guidance on the Your Assigned Work feature.
- Maintenance Mode Users, see My Cases and My Work Tickets views to access assigned work. See Case Views and Work Ticket Views for information and guidance.
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When using Construction Mode, Project drawings are the basis for UI navigation and access to System Elements and related work (e.g., Tasks). The User must download all necessary Project data and system drawings before starting work and then access the desired drawing from the Drawing Selector. For instruction and guidance on downloading Project data and drawings, see the Project Selector section. Then see Drawing Selector for guidance on browsing and selecting loaded drawings.
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Cases of the Problem Type are created manually to track an issue or service request. See Managing Cases for guidance on Creating a Case.
How do I update a
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System Element?
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Answer:
System Elements may be updated to reflect a change in device details and/or to reflect a change in the System Element Status. The management of System Elements varies between Construction Mode and Maintenance Mode.
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You can easily report a bug, providing both a text and visual summary, using the Technical Support tool in the Settings menu.
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- navigate to your iPad settings,
- select Job Connect from the list of applications, and
- make sure that "All Photos" is the permission selected for the Photos field.
How do I
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use the Barcode Scanner in Job Connect?
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The barcode scanning capability allows Users to populate search and form fields with scanned linear and 2-D barcode values.
Learn more about Barcode Scanning.
How do I contact the InfraLink Helpdesk?
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Answer:
If your supervisor and/or Instance Administrator are unable to answer your question or resolve your issue, you can request application support via the IMMS InfraLink Helpdesk. Certain information is essential in order for the IMMS InfraLink Helpdesk to provide assistance. With any IMMS InfraLink Helpdesk request, be sure to include:
- Instance name
- Project name
- Specific question or nature of the issue experienced
- Screenshots or captured video that illustrate the issue, if possible
Email: IMMSHelpDesk@mcdean Helpdesk@infralink.com