With the most recent release of Infralink/IMMS (v.3.5.27), we are happy to offer the following new features and functionality.
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Case Links
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Cases track extensive information throughout InfraLink. When performing Case work, however, issues sometimes arise that should be tracked but do not fit within the parameters of the original Case. To answer this need, InfraLink now supports Case Links, which establish an informal link between two Cases.
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Gliffy Diagram displayName Case Link Creation name Case Link Creation pagePin 34
New Permission: Case Create Restrictions by Case Category
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InfraLink controls the data and functionality available to each User through role-based access control (RBAC), wherein each User Role is assigned a unique set of permissions. Each User Account is then assigned one or more User Roles.
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Gliffy Diagram name Case Category Restriction Permissions pagePin 1
Updating Linked Contracts
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Formerly, any changes to a Contract Template could only be be manually propagated to Linked Contracts via the Contracts grid view. This process included selecting all necessary Contracts, selecting the "Update from Template" widget at the top of the Contracts grid view, and selecting the sections to be overwritten/merged. Infralink now allows Users to overwrite (or merge in the case of User Roles) linked Contract information via the Contract Template's Details panel.
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Work Progress Notifications by Status Reason
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InfraLink Users can subscribe to automated notifications based on work progress. The User defines the notification rules, and the application sends an email every time a record (e.g., Case, Work Ticket) meets the specified criteria. Users may receive notifications for one or more Contracts based on work type (i.e., Case Category), Case Priority, Issue(s) reported, Case Creation, Update or Case Status transition, as well as the type of System Element (i.e., device) being serviced.
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Gliffy Diagram macroId e3fda9a6-8ba1-43d8-971c-3a25c41c151b displayName Work Progress Notifications by Reason name Work Progress Notifications by Reason pagePin 2
Work Form "Save" and "Save and Exit" Options
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The Task Details panel now offers "Save" and "Save and Exit" widgets, which enable Users to perform varying save actions dependent on their needs. The "Save" option allows for quick, and frequent progress collections without the need for a comment and without exiting the PM Task Work Form window. This functions similarly to saving a Microsoft Word document as you work in it. Selecting the "Save and Exit" option saves progress on a Work Form but also prompts Users to add an Update comment and then closes the PM Task window.
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Gliffy Diagram name Save and Save and Exit Work Form Functions pagePin 1
Full-Page Details View for Case Records
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InfraLink now offers a full-page details view for Case records, which is accessible from the traditional Case Details panel. Users can access full-page details by selecting the View Full Page widget in the top right corner of the Case Details panel.
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Gliffy Diagram displayName Details Panel Extension name Details Panel Extension pagePin 3
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Highlighted features include: Case Links; New Permission: Case Create Restrictions by Case Category; Updating Linked Contracts; Work Progress Notifications by Status Reason; Work Form "Save" and "Save and Exit" Options; and Full-Page Details View for Case Records. - |