Answers lpdAnswers to many common questions are provided below.
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Don't see your question answered here? If your question or concern is not covered in this list, please contact your Instance Administrator, or supervisor, to get Instance-specific input or guidance. |
How do I access the
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Job Connect application?
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Answer:
InfraLink Mobile Job Connect is a supplemental mobile application for the InfraLink web-based software. Every User must install the mobile app onto an approved device and have an active User Account. All new Users must be authorized by project management and/or the Instance Administrator. To request a new User Account, you will need to:
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How do I find work assigned to me?
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Answer:
InfraLink Mobile Job Connect offers User-specific views that enable Users to quickly identify their assigned work.
- Construction Mode Users access the Your Assigned Work window by tapping the wrench icon. See the Common Features section for information and guidance on the Your Assigned Work feature.
- Maintenance Mode Users, see My Cases and My Work Tickets views to access assigned work. See Case Views and Work Ticket Views for information and guidance.
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When using Construction Mode, Project drawings are the basis for UI navigation and access to System Elements and related work (e.g., Tasks). The User must download all necessary Project data and system drawings before starting work and then access the desired drawing from the Drawing Selector. For instruction and guidance on downloading Project data and drawings, see the Project Selector section. Then see Drawing Selector for guidance on browsing and selecting loaded drawings.
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You can easily report a bug, providing both a text and visual summary, using the Technical Support tool in the Settings menu.
Why does
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Job Connect not access all of my photos in my camera roll?
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Answer:
When first using InfraLink MobileJob Connect, Users are prompted to allow InfraLink Mobile Job Connect access to photos. If this permission is not granted by the User, then the App cannot access their camera roll. In order to grant InfraLink Mobile Job Connect access to their camera roll you will need to:
- navigate to your iPad settings,
- select InfraLink Mobile Job Connect from the list of applications, and
- make sure that "All Photos" is the permission selected for the Photos field.
How do I use the Barcode Scanner in Job Connect?
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The barcode scanning capability allows Users to populate search and form fields with scanned linear and 2-D barcode values.
Learn more about Barcode Scanning.
How do I contact the InfraLink Helpdesk?
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- Instance name
- Project name
- Specific question or nature of the issue experienced
- Screenshots or captured video that illustrate the issue, if possible
Email: IMMSHelpDesk@mcdean Helpdesk@infralink.com