With the most recent release of Infralink, formerly IMMS, (v.3.5.23), we are happy to offer the following new features and functionality.

T&M Views

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New Time and Material (T&M) views include the Billable Labor view, the Material Usage view, and the Miscellaneous Expenses view, for the display of invoice-related items. Each T&M view allows Users to customize columns, create and share saved views, and export records on demand or per a specified schedule. All three views display information related to Cases, Contracts, Work Tickets, and Locations. The Work Ticket column will only populate if the billable labor, material, or miscellaneous expense was added during a Work Ticket Update or Work Ticket Status Transition. If the cost-related information was added directly to a Case record, only the Case column will populate. 

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Global Search Field

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InfraLink now offers a global search feature, which allows a User to search all System Element records by Unique ID and Display Name. If an Asset is deployed against the System Element, a User can also search by Asset Tag or Asset Serial Number. Future development may expand global search functionality to include Cases and other InfraLink records.

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System Element Full-Page Details View

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With the new Global Search feature, a full-page details view was created as the intended navigation target for any selected search result. When viewing the System Element's full-page details, another details panel is hidden to the right side of the screen. Selecting entities (e.g., Type, Location, etc.) from the full-page details view will display the corresponding details within that smaller panel. This allows Users to simultaneously view the details for a Device and the details for a related entity. For example, a User can now view Case Details while maintaining the Device Details within the full-page view. Beyond the Global Search results, the full-page details view is also accessible from the traditional Device Details panel.

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Resetting Metrics According to Priority Escalation/De-Escalation

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InfraLink captures performance metrics based on Case Priorities, Due Dates, and Case Statuses. Compliance criteria are defined per Priority, and performance milestones are associated with Status Transitions, which may notify the completion of one metric and the continued counting of others. Due Dates set the general time frame in which a Case should be completed.

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Enable Native Work Form File Attachment Naming Schemas

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InfraLink allows Users to upload files (e.g., photos) to capture information within Cases, Work Tickets, and other records. As previously implemented for Custom Fields, InfraLink now allows Users to specify naming schemas for files when creating Native Work Form Fields. Naming schemas are followed by a number corresponding to the number of files uploaded, as well as the file format (e.g., png, jpg, pdf, log, csv, etc.)

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