With the most recent release of Infralink/IMMS (v3.5.33), we are happy to offer the following new features and functionality.
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System Construction and Commissioning
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The release of InfraLink v3.5.33 introduces enhancements for our ongoing and widely used Task Based (production) workflows. Learn more about these enhancements below.
Estimating Work Scope
Previously, InfraLink allowed setting either a Hour Unit of Measurement or more technical units such as linear feet, etc to measure specifics related to Task Templates and the System Element selected. While units are helpful for understanding the total scope, hours for all tasks are needed to understand the actual headcount and manhours necessary, in addition to understanding the total scope as well as work remaining. With version 3.5.33, InfraLink now allows setting both types of units to aggregate data for a Task.
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Highlighted features include: - |
System O&M
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The release of InfraLink v3.5.33 expands the already robust set of operations and maintenance capabilities, including SLA advancements and Asset Failure monitoring. Learn more about these features, which focus on making O&M teams more responsive.
Asset Issues - Tracking Functional Failures to the Asset Record
While InfraLink has long tracked functional failures to the impacted System Element(s), this capability is expanding to capture and report failure data down to the then-deployed Asset. This level of reporting will provide more meaningful and actionable data to system owners, as failure data can be tracked to specific device makes and models.
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Capturing Asset Issue records in InfraLink is phase one of this feature development. Stay tuned for additional development items in subsequent releases, to include essential reporting tools! |
Track SLA Compliance with Improved Handling Metric Capabilities
InfraLink supports numerous programs with contract-defined Service Level Agreements (SLA). These SLA define performance criteria for any number of work execution milestones, such as acknowledge time, on-site time and resolution time. Teams have long relied on InfraLink Handling Metrics to track compliance with such requirements, as the application tracks work (i.e., "Case") progression against various SLA criteria defined per Contract and Priority.
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General Scalability and Usability
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The release of InfraLink v3.5.33 expands on current access management functionality. Learn more about these features below.
Assign Default Roles Per Authentication Provider
As Instances and the number of active Users (both internal and external) grow, responsibilities for the management of User Roles and Permissions become expansive. Traditionally, an Instance Administrator managed all Role assignments from the Accounts grid view, and Roles assignments were based on User account descriptions or affiliations. Our newest release introduces the option to set default Roles assignments based on an account's Authentication Provider. Default Roles can include both Contract- and Global-level Roles. It is important to note, once configured, default Roles will be applied only to administrator-approved account requests.
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