Your InfraLink user profile contains basic account information, including the name and login information, as well as the default settings InfraLink uses to send you email notifications. You can update the User Profile and other user-specific settings via the user menu located in the top right corner of the InfraLink page.

This sections provides information and guidance on these user menu options.


User Profile

The InfraLink User Profile associated with your login name contains your full name and contact information. Keeping this information up to date is important for several reasons. For example, the email address associated with your account will be used to send email notifications about content updates that you subscribe to, distribute maintenance notifications, or send you a one-time password in response to a password recovery request (Internal authentication only). Furthermore, other InfraLink users may rely on this information to contact you. It may also be included in reports and print-out forms for issues, preventive maintenance reports, and other documents.

Required fields are marked with an asterisk ("*"). If any of the information you enter does not match the constraints or validation rules configured in InfraLink, the system will respond with a descriptive error message and highlight the problematic field(s) with a red border and a "!" icon.

To update your User Profile information:

  1. Access the user menu by selecting the button bearing your Login Name. The user menu is located to the far right side of the top-level navigation bar.
  2. Select Update Profile option from the drop-down menu.  
  3. The Updated Profile form organizes your information under four tabs:

General

General information includes the user's email, name and optional description for the user account.

Contacts

Under the Contact tab, users can enter a secondary email for notifications and other contact information (e.g., phone, address, etc.)

Preferences 

The Preferences tab allows the User to define his/her personal Time Zone. Dates and times captured within InfraLink records will be displayed according to the active User's specified time zone.

Note: If the Time in entity's time zone option is selected, InfraLink records will display dates and times according to the Contract's time zone.

Time in Entity time zone (annotated)


Notification Default

Individual Case records support notification subscriptions, which keep stakeholders advised of work progress. Under the Notifications Default tab, Users can refine the conditions under which they receive email notifications from these record-specific notification subscriptions.

Changing Password (Internal Authentication Only)

If you use Internal authentication to access InfraLink, you will be able to change your password via the "Change Password" option available in the user menu.

In order to change your login password, InfraLink will prompt you to enter the current (existing) password and then to enter the new password twice. The password will be updated if the following conditions are met:

  • You enter the correct current password;
  • You enter the same new password twice in the "New Password" and "Verify Password" fields; and
  • The new password meets the complexity requirements configured for your InfraLink instance.

 If any of the above conditions is not met, InfraLink will respond with a descriptive error message and allow you to re-enter the information.

The "Change Password" option is not available in the following cases:

  • You're using an Active Directory or an LDAP account to access the system
  • You're using a PKI certificate, e.g. DOD CAC, to access the system

User-Defined Work Progress Notifications

InfraLink sends users a variety of automatic notifications based on their assignment or subscription to certain Cases. Additionally, users may receive notifications per Work Progress Notifications configured by the Instance Administrator. Beyond these notifications, Users have the option, subject to Roles and Permissions, to create custom Work Progress Notifications for their own purposes. 

The Work Progress Notifications option, within the user menu, opens the Work Progress Notifications view for that user. From this view, selecting the New widget will open the (New) Subscription for Work Item (Case) Notification form. The form allows the user to select the Case criteria which should trigger automated email notifications.

At any time, users can circle back to their Work Progress Notifications view to access, edit and delete existing Work Progress Notifications. Additionally, the user can add other subscribers to their notifications via the notification's details panel.

Delayed Auto-Logout

The Delayed Auto-Logout functionality is not intended for regular Users who actively navigate and switch views. Rather, it was designed for big screen dashboards that refresh automatically without anyone touching the mouse or the keyboard (e.g., command center displays). With Delayed Auto-Logout enabled, as soon as the keyboard or the mouse is touched the user is logged out to prevent unauthorized access.

Delayed Auto-Logout vs Inactivity Timeout

Do not confuse the Delayed Auto-Logout feature with the session timeout that users experience from inactivity.  The inactivity duration for session timeout is a setting on server side, which impacts all users. The default inactivity setting is 20 minutes. For each instance, the timeout definition is dictated by security controls.

Note: The default setting can be modified at the instance level only if the instance owner's information assurance (IA) personnel provide/authorize the extension. Any such change would be applied across all users/sessions.


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