Introducing a New UI for Case Record Creation and Case Updates

The upcoming release of InfraLink web app v3.5.50 will include a brand new user interface (UI) for Case creation and update. Because most users create and/or update Case records, we are reaching out early to prepare everyone for the change.

The types of users and variety of work supported by InfraLink continue to expand. With that, users have requested a more intuitive interface, while Instance Administrators demand more configuration flexibility and customization.

To address these needs, InfraLink web application v3.5.50 introduces a new user interface for Case creation/update that offers users cleaner, more graphical and guided experience. The new UI also supports a host of new configuration options, allowing Instance Administrators to remove UI clutter and streamline the user experience.

What You Will See in the User Interface:

• Selecting the Create Case widget will no longer present the New Case form. Instead, Users will access a more graphical Create Case interface, which features:

  • More graphical interface

  • Guided, step-by-step experience

  • Vertical navigation bar showing progress and allowing users to move between sections

  • Expedited completion via double-click selections

  • Contained experience within the interface, no longer routing users to pop-up dictionaries or grids to make selections

  • Automated data population, when possible, based on previous selection(s)

• The new UI experience will vary slightly based on the view from which Case creation is initiated. 

  • For example, initiating Case creation:

    • from the top-level navigation bar (i.e., Create Case button) will require Case Category selection first;

    • from the System Element details or failed PM will confirm prepopulated device and location details first.

• The new UI guides users through Case Updates, either general updates or status transitions, in two steps:

  • Case Details - Presentation of optional and required data fields

  • Activities - Interface for reporting time and material expenditures

Take a Look!

The below video offers a look at the new InfraLink user interface for Case creation and update. Please review before the October launch. Contact your Instance Administrator with any questions or concerns about the new UI and your workflows.