IMMSInfraLink/Job Connect uses Case records to track all work performed under a Contract. Cases are very specific in nature (i.e., Issues to resolve, collection of Tasks to be performed, System Elements associated with work, etc.), and track the time to certain performance milestones (e.g., response, resolution, etc.). However, a Case record, itself, does not track the hours that team members spend actively working on the associated work. For many projects, tracking labor hours is essential.
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An Activity can be added (i.e., created) from multiple views within the Job Connect. Labor hours can be associated with:
- a A Contract via the the Settings menu
- a A Case via the Case details
- a A Work Ticket via the Work Ticket Ticket details
- most Most records (e.g., System Element, Case, Work Ticket) via their associated Update and status transition forms
- a A Task when saving or completing work
- a A Case or Contract via the Timeline Viewview
Adding an Activity from any of the above mentioned views or forms will open the Activity form. The illustrations below provide information and guidance for completing the Activity form.
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