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1. Upon making your selection, you will be directed to the 
2. Click the Request Account link.
   1.  

      Gliffy Diagram
      name New Internal User Account Request pagePin 1

3. The New User Account Request form will appear.
4. Populate all required fields, which are marked with an asterisk (*) and any optional fields that apply.
   1. Authentication/Provider Domain: Select the correct provider dependent on your company.
      1. Following this selection provide a Login Name for your account.
      2. Enter a Password for your account. The Password must meet complexity requirements:
         1. 8 to 50 characters;
         2. one (1) lower case character;
         3. one (1) upper case character;
         4. one (1) digits; and
         5. one (1) special character. 
      3. Re-enter that same Password.
   2. Notes: Specify your project and responsibilities for correct account configuration. A brief description will suffice.
   3. Email: Enter your company email.
   4. First Name: Enter your first name.
   5. Last Name: Enter your last name.
5. Click on Request at the bottom right corner of the window.
6. The application will provide a confirmation that your request was successfully submitted.

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      macroId f68fa46b-f8b1-4855-85f2-a9a51b28e6b7 displayName Request Submission Confirmation name New User Account Request Form pagePin 5

Using the PKI Credential Option (e.g., Government-issued CAC)

Users who will rely on a PKI/CAC credential for instance authentication should follow these steps for InfraLink User Account initiation.

1. Ensure your PKI/CAC credential is properly seated in your device.
2. Open a new web browser window and navigate to the instance url (i.e., sign-in page)
   1. If you are unsure of the instance URL, request support from your supervisor or Instance Administrator.
3. From the available authentication options, select "I have a PKI credential"

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      name Select PKI Credential Authentication pagePin 1

       
4. You will be prompted to select the appropriate certificate and enter your PIN, if necessary.

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      name PKI Certificate Prompt pagePin 1

       
5. InfraLink will scan existing User Accounts for a matching identity. 
6. If no identity match is found, you will be prompted with the message, "Would you like to request a user account?"
7. Click Yes.

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      name No Match New Account Prompt pagePin 1

8.  InfraLink will present the New User Account Request form.
   1. Some required form fields (e.g., first, middle and last name) will be automatically populated from PKI/CAC information.
9. Populate, at minimum, the remaining required fields, marked with an asterisk ( * ):
   1. Notes - Summarize your need for instance access, including your contract/project association and position/role.
   2. Email - Enter the desired email address for contract/project-related communications and InfraLink notifications.
10. Select the Request button at the bottom right corner of the request form

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       displayName New User Account Request Form (PKI) name New User Account Request Form (PKI) pagePin 2

        
11. InfraLink will provide a confirmation message upon successful User Account Request submission.

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       name New Account Request Confirmation pagePin 1

        
12. All New User Account Requests must be reviewed by an Instance Administrator.

User Account Approval and Activation

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All New User Account Requests must be reviewed by an Instance Administrator.

Upon the approval of your New User Account Request, you will receive an email notification. This notice will be sent to the email address specified within the New User Account Request form.

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1. Using any browser, navigate to the URL for the desired InfraLink instance.

2. From the sign-in page, select the correct authentication method for your User Account.

   1. This will be the same selection made when you requested your User Account.

3. Based on your selection you will be redirected for identity verification:

   1. Enterprise account users will be redirected to the enterprise Identity Provider (IDP).
      1. Enter enterprise credentials when prompted.
         1. Note: Users with an active IDP session will not be prompted to enter credentials.
         2. Successful identity verification via the enterprise IDP will direct you back to InfraLink and complete your User Account login.
   2. Internal account users will be directed to a sign-in page
      1. Enter Login Name and Password when prompted.
      2. Click Sign In.
   3. PKI Credential users must have their PKI/CAC credential properly seated in their device.
      1. The user may be prompted to select the appropriate certificate and enter their PIN.
      2. If certificate selection and PIN are cached, the user will be automatically authenticated.

Functionality Available Within InfraLink and Role-Based Access Control (RBAC)

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If you do not use the logout function, InfraLink will terminate your session automatically after a certain period of inactivity. The automatic logout period is configured by your Instance Administrator and may be different from one Instance to another. Typically, it is set to 15-20 minutes. One minute before the session termination a banner that shows remaining time will appear on your screen, notifying you that session termination is approaching. At this point you may let the session expire, or use the Continue button to extend it.

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