...
Sometimes an account will be assigned an issue, however this may need to be changed. To remove or add an assignment to someone, you have to update an assignment. Use the update window and select on a particular user as seen below.
Updating the System Element Information and Diagnostic Details
You may need to add or remove system element from a particular issue, so you do this through the update window as well.
Handling Asset Replacement
Sometimes an asset or device may not work. In this case, you must replace it. Sometimes you need to install another asset. To do any of these tasks, you must use the Update Window. From the Update window, go to the "Update System Elements and Diagnostics" section and to the right should be the "Replace" button. Select it and fill out the Replacement Information as seen below. Usually, Uninstallation Information will come before Installation Information since you must uninstall something before installing its replacement. See the example below:
The nomenclature for the transition can be configured differently depending on the admin. “Replace,” “Uninstall” and “Abandon” could be totally different words such as, "Decommission" or "Deploy", but have the same meaning of "Install".
...
On the Issue Monitor page, double click on the issue you want to add a comment for. A right side-bar should pop up, where at the top is an 
button. Select it and fill in the "Comment" section in the Update Window.
Providing Additional Information
...