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IMMS provides a universal, consolidated interface to enter issue updates, and you can enter or modify a variety of issue attributes using the update form, as shown below:
A general rule of thumb is to enter updates as the issue resolution progresses and to keep the related updates together. For example, if you performed a particular action and determined the cause of the issue, enter the description of the action and update the cause on the same update. Likewise, if you performed two different actions at different times, even if they were performed in sequence, enter them as separate updates. Keeping the information organized will help you and the rest of the team if you have to review the issue history.
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