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IMMS maintains location information in a hierarchical database. For example, a campus may be defined as a collection of buildings, and each building may consist of multiple floors, and, in turn, each floor may contain multiple rooms. When selecting a location of the issue, try to identify a location as closely as possible. For example, if you cannot identify a particular room, try identifying a floor or an area affected by the issue.
Selecting Issue Type(s)
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Similarly, when the issue is not associated with a particular system element, IMMS will prompt you to specify the issue type(s) for the issue as a whole:
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If there is no appropriate issue, or the issue could be better described, please utilize the Submit Feedback button in the upper right portion of your browser to send a request / feedback to your IMMS instance administrator. Issue trending is important to ensure resources are allocated to best serve the customer. In the meantime, select "Other" or another applicable generic option and use the "Summary" field, as well as additional fields that may be configured (see below) to communicate the nature of the issue. |
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IMMS will verify the information and flag the fields that may be missing data or containing errors, as illustrated below. You will be required to correct the exceptions to submit the data.
