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This document will guide you through the steps required to enter a new issue.
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- Priority
- Issue Summary
- Associating the Issue with a Particular System Element (Device)
- Special Consideration - Associating the Issue with Multiple System Elements
- Associating the Issue with a Particular Location
- Selecting Issue Type(s)
- Providing Additional Details
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Creating Issues
This document will serve as a guide for creating a case in IMMS. Issues are populated with the information necessary for a technician to troubleshoot and resolve an issue as well as providing useful information to program management personnel. The admin configures different category of cases. In another instance, the admin may want to call the "issue" something else, like "problem", "concern", etc. Although they are all different names, the admin creates them all under the same type "Problem", essentially making them all the same.
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