IMMSInfraLink/Job Connect uses Case records to track all work performed under a Contract. Cases are very specific in nature (i.e., Issues to resolve, collection of Tasks to be performed, System Elements associated with work, etc.), and track the time to certain performance milestones (e.g., response, resolution, etc.). However, a Case record, itself, does not track the hours that team members spend actively working on the associated work. For many projects, tracking labor hours is essential.
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