Answers lpdAnswers to many common questions are provided below.
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Job Connect is a supplemental mobile application for the IMMS InfraLink web-based software. Every User must install the mobile app onto an approved device and have an active User Account. All new Users must be authorized by project management and/or the Instance Administrator. To request a new User Account, you will need to:
- know the IMMS InfraLink Instance you wish to access;
- know the URL for that IMMS InfraLink Instance; and
- submit an online account request from that Instance URL (i.e., sign-in page).
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Why did my User Account stop working?
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Answer:
The IMMS InfraLink application runs overnight scripts which routinely purge inactive User Accounts. If you have not accessed your account in thirty-five (35) days, it was likely disabled during these daily updates. If you have not accessed your account in thirty-five days, you will need to request that your account be reactivated.
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- navigate to your iPad settings,
- select Job Connect from the list of applications, and
- make sure that "All Photos" is the permission selected for the Photos field.
How do I contact the
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InfraLink Helpdesk?
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Answer:
If your supervisor and/or Instance Administrator are unable to answer your question or resolve your issue, you can request application support via the IMMS InfraLink Helpdesk. Certain information is essential in order for the IMMS InfraLink Helpdesk to provide assistance. With any IMMS InfraLink Helpdesk request, be sure to include:
- Instance name
- Project name
- Specific question or nature of the issue experienced
- Screenshots or captured video that illustrate the issue, if possible
Email: IMMSHelpDesk@mcdean Helpdesk@infralink.com