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Don't see your question answered here? If your question or concern is not covered in this list, please contact your Instance Administrator, or supervisor, to get Instance-specific input or guidance. |
How do I access the
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InfraLink Mobile application?
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Answer:
Job Connect InfraLink Mobile is a supplemental mobile application for the IMMS InfraLink web-based software. Every User must install the mobile app onto an approved device and have an active User Account. All new Users must be authorized by project management and/or the Instance Administrator. To request a new User Account, you will need to:
- know the IMMS InfraLink Instance you wish to access;
- know the URL for that IMMS InfraLink Instance; and
- submit an online account request from that Instance URL (i.e., sign-in page).
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Why did my User Account stop working?
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Answer:
The IMMS InfraLink application runs overnight scripts which routinely purge inactive User Accounts. If you have not accessed your account in thirty-five (35) days, it was likely disabled during these daily updates. If you have not accessed your account in thirty-five days, you will need to request that your account be reactivated.
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How do I find work assigned to me?
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Answer:
Job Connect InfraLink Mobile offers User-specific views that enable Users to quickly identify their assigned work.
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Cases of the Problem Type are created manually to track an issue or service request. See Managing Cases for guidance on Creating a Case.
How do I update a
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System Element?
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Answer:
System Elements may be updated to reflect a change in device details and/or to reflect a change in the System Element Status. The management of System Elements varies between Construction Mode and Maintenance Mode.
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You can easily report a bug, providing both a text and visual summary, using the Technical Support tool in the Settings menu.
Why does
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InfraLink Mobile not access all of my photos in my camera roll?
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Answer:
When first using Job ConnectInfraLink Mobile, Users are prompted to allow Job Connect InfraLink Mobile access to photos. If this permission is not granted by the User, then the App cannot access their camera roll. In order to grant Job Connect InfraLink Mobile access to their camera roll you will need to:
- navigate to your iPad settings,
- select Job Connect InfraLink Mobile from the list of applications, and
- make sure that "All Photos" is the permission selected for the Photos field.
How do I contact the
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InfraLink Helpdesk?
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Answer:
If your supervisor and/or Instance Administrator are unable to answer your question or resolve your issue, you can request application support via the IMMS InfraLink Helpdesk. Certain information is essential in order for the IMMS InfraLink Helpdesk to provide assistance. With any IMMS InfraLink Helpdesk request, be sure to include:
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