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Online Guidance for Managing User Roles.

Auto-Disable Inactive Accounts

To help prevent unauthorized access via active User Accounts, Infralink automatically disables user accounts that are inactive (i.e., zero logins) for a specified number of days. The default account inactivity threshold is thirty-five (35) days. This setting is on the server side and impacts all user accounts. Prior to disabling an account for inactivity, InfraLink will send daily warnings to the email address associated with the inactive account.

The default setting can be modified at the instance level only if the instance owner's information assurance (IA) personnel provide/authorize the extension. For each instance, the timeout definition is dictated by security controls.

Inactivity duration before timeout is an application-level setting and cannot be modified from the user interface. Contact your InfraLink account representative about changes.

Inactivity Timeout

To help prevent unauthorized actions from an active User Account, InfraLink automatically ends active sessions that are inactive for a period of time. The inactivity duration for session timeout is a setting on server side, which impacts all users. The default inactivity setting is 20 minutes. 

The default setting can be modified at the instance level only if the instance owner's information assurance (IA) personnel provide/authorize the extension. For each instance, the timeout definition is dictated by security controls.

Inactivity duration before timeout is an application-level setting and cannot be modified from the user interface. Contact your InfraLink account representative about changes.